Most offices I talk to say the same thing: we think billing is fine, but we're not sure. The numbers usually tell a different story. Payments sit for a few days before they're posted. Claims go out late. The over-90 list grows a little every month and nobody owns it. None of it looks like a problem on any single day, and all of it adds up.
This audit puts your office's numbers next to what well-run dental offices achieve, scores the difference, and tells you exactly where to start.
Jennifer Lyman, RDH · Hygiene Unlocked and Lyman Revenue Solutions
What's inside your report
About 10 pages of findings, plus your action plan
Your Billing Health Score
One number out of 100 that shows how your billing compares with well-run dental offices, scored across collections, A/R, insurance claims, adjustments, patient balances and daily workflow.
Every measure against the standard
Collection rate, A/R ratio, aging, claim follow-up, unsent claims, write-offs and credits, each one next to the published industry benchmark.
What it's costing you
A dollar estimate of the money your office has already produced or is already owed that tighter billing would bring in.
A ranked action plan
What to fix first, why it matters, who owns it and how to measure it, ordered by what each change is worth.
How to raise your score
The exact points available on each measure, so your next audit shows real progress.
Your workflow, reviewed
How billing runs in your office today, how you told us you want it to run, and how to close the gap.
Sample pages from a fictional practice.
How it works
- 01Tell us about your office
Fill out the short form below. It takes about three minutes.
- 02Get your report list
You'll see the exact reports to pull for your software, and we'll email you the same list.
- 03Send the reports
Reply to that email with the reports attached. Summary versions only, no patient names.
- 04Get your audit
Your scored report arrives within 5 business days of receiving complete reports.
Start your audit
$1,499 for one office. After you submit, you'll see your report list right away.
Questions
Do you need to log in to our software?
No. Everything is built from reports your team runs and sends. We never ask for passwords or remote access.
What about patient privacy?
We only ask for summary reports with totals. If a report shows patient names, we'll show you how to send just the totals or remove that column first.
How long does it take on our end?
Most offices pull the reports in under an hour. The workflow questions take about ten minutes.
What if we can't find a report?
Send what you can and tell us what's missing. We'll walk you through it, and the audit scores what it receives.
Is this just for offices that bill in-house?
No. It works the same whether billing is in-house, outsourced or split. It's a great way to see how an outside billing company is really performing.
The Dental Billing Podcast
Ericka Aguilar and I talk through the billing problems we see every week: denials, write-offs, hygiene coding, appeals and the habits that quietly cost offices money. Pick an episode and see how your office compares.
Guides you can use today
Instant digital access · Read online or download · Yours for life
The Hygiene Department Handbook
Perio percentage, production benchmarks, commission models, and medical cross-billing that actually move the numbers — written in three tiers for owners, office managers, and hygienists. Covers Open Dental, Dentrix, Eaglesoft, Curve, Oryx, and Archy.
The Dental–Medical Cross-Coding Guide
Diagnosis pairing and medical cross-coding organized by procedure type — periodontal, oral surgery, pathology, frenectomy, OSA, TMD, trauma, implants, and exams — plus the mechanics of getting a medical claim paid.
Denial Recovery Playbook
9 denial categories decoded, 13 remark codes with exact fix instructions, phone scripts that move claims forward, an appeal letter structure that works, and a denial tracking system you can start today.
Perio Case Acceptance Guide
The complete system for converting prophy patients into the perio program they actually need — verbiage, visuals, and the clinical story that helps patients accept treatment without feeling sold to.
Say This, Not That — Treatment Conversation Guide
Word-for-word swaps for the conversations that decide case acceptance — what to say chairside, what to stop saying, and why the difference changes the patient's answer.
Chart Prep & End-of-Day Checklist System
Chart prep, routing slip, and end-of-day checklist — the simple three-step system that keeps every visit verified, tracked, documented, and billed before the day closes.
The Complete Vault — All 6 Guides
Every Hygiene Unlocked guide in one purchase: the Handbook, Cross-Coding Guide, Denial Recovery Playbook, Perio Case Acceptance Guide, Say This Not That, and the Chart Prep System.