The Guides
Instant digital access · Read online or download · Yours for life
The Hygiene Department Handbook
Perio percentage, production benchmarks, commission models, and medical cross-billing that actually move the numbers — written in three tiers for owners, office managers, and hygienists. Covers Open Dental, Dentrix, Eaglesoft, Curve, Oryx, and Archy.
The Dental–Medical Cross-Coding Guide
Diagnosis pairing and medical cross-coding organized by procedure type — periodontal, oral surgery, pathology, frenectomy, OSA, TMD, trauma, implants, and exams — plus the mechanics of getting a medical claim paid.
Denial Recovery Playbook
9 denial categories decoded, 13 remark codes with exact fix instructions, phone scripts that move claims forward, an appeal letter structure that works, and a denial tracking system you can start today.
Perio Case Acceptance Guide
The complete system for converting prophy patients into the perio program they actually need — verbiage, visuals, and the clinical story that helps patients accept treatment without feeling sold to.
Say This, Not That — Treatment Conversation Guide
Word-for-word swaps for the conversations that decide case acceptance — what to say chairside, what to stop saying, and why the difference changes the patient's answer.
Chart Prep & End-of-Day Checklist System
Chart prep, routing slip, and end-of-day checklist — the simple three-step system that keeps every visit verified, tracked, documented, and billed before the day closes.
The Complete Vault — All 6 Guides
Every Hygiene Unlocked guide in one purchase: the Handbook, Cross-Coding Guide, Denial Recovery Playbook, Perio Case Acceptance Guide, Say This Not That, and the Chart Prep System.
Meet Jennifer Lyman
Jennifer built Hygiene Unlocked for the people the industry trains the least and expects the most from: the hygiene team. After years on both sides of the chair — clinical hygiene and revenue cycle — she saw the same story in practice after practice: hygienists diagnosing great care, and billing systems quietly writing off the money that care had already earned.
Through Lyman Revenue Solutions and Hygiene Unlocked, she teaches dental teams how insurance policies, billing codes, and reimbursement actually work — no fluff, no corporate filler, and never “just trust me”: every code claim points you back to the current CDT and your own payer's policy.
These guides are the systems she uses in real practices: the coding that survives an audit, the scripts that get patients to yes, and the reports that make a hygiene department profitable without pushing production over care.